Complaints & Feedback

Your voice matters - Help us improve our services

File Complaint

Report service issues or problems

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Give Feedback

Share your experience with us

Give Feedback
Track Status

Check your complaint status

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Emergency

24/7 emergency helpline number

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Frequently Asked Questions

Common questions about complaints and feedback

Resolution time depends on the complexity and priority of the complaint. Urgent issues are typically resolved within 24-48 hours, while standard complaints may take 5-7 working days.

Yes, you can track your complaint status using the complaint ID and registered phone number through our online tracking system.

You need your full name, contact details, address, connection ID (if applicable), and a detailed description of the issue. Supporting documents or photos can help expedite resolution.

No, filing complaints and providing feedback is completely free of charge. We encourage customers to report issues to help us improve our services.
Phone Support

053-2198880

Mon-Sat: 8 AM - 2 PM
Email Support

wasagujrat@gmail.com

24/7 Response
Visit Office

Small Industry Area G.T Road, Gujrat

Mon-Sat: 9 AM - 4 PM
Emergency

24/7 Helpline

For urgent issues